Your first Club Med holiday
Your guide to a seamless Club Med holiday
Welcome to your essential guide for an unforgettable first holiday with Club Med! Whether you're venturing onto the slopes or soaking up the sun on the beach, this page is your go-to resource for seamless check-ins, hassle-free equipment arrangements, and a detailed insight into our top-notch restaurant facilities. Get ready to immerse yourself in the ultimate Club Med experience, where we'll walk you through every step, ensuring your debut holiday with us is nothing short of extraordinary.
Head to the mountains with peace of mind
Curious about what awaits you on your first day in the mountains? Our expert team is
here
to provide valuable advice on how you can best prepare for your arrival. Count on us to help you make the most of your first day and create unforgettable memories in the breathtaking alpine setting.
See the video
*ESF - Ecole du Ski Francais (French Ski School) is only available in European ski resorts
*Facilitate Your Arrival is only available for selected resorts
Your arrival
If you have booked a stay without transport, we can arrange your transfer from the nearest train station or airport to the Resort (At extra cost).
Check-in at the Resort is 3pm and you will find our G.O team ready to welcome you with a smile. Should you arrive early, lunch can be arranged*.
Your ski pass is valid from the day after your arrival.
For our resorts in France, our recommended arrival day is Sunday, where you will experience less queues!
At the Resort reception, you will collect everything you need for your stay: your ski pass** and your Club Med digital wristband (or Club Med Pass*) which will serve as your room key, your ski locker key and also as a means of payment for additional services.
Sign into your account or download the My Club Med App so you can find the Facilitate Your Arrival forms. These allow you to prepare for check-in before you arrive.
*At extra cost for booking without transport.
**Available for use from next day onwards
Your equipment
Experience the convenience of the Club Med Ski Pro Shop® where you can rent your equipment from a shop located within the Resort while receiving valuable advice from our knowledgeable G.Os®.
Rest assured that you will be provided with top-notch gear tailored to your skill level, carefully chosen from the latest models and premium brands available in the market.
If you've taken advantage of our Facilitate Your Arrival* service, your equipment will be conveniently waiting for you in your designated ski locker within the Ski Room, ensuring a seamless and hassle-free start to your skiing adventure!
*Only available in selected resorts
What to pack for your trip
AVAILABLE AT THE RESORT AND INCLUDED IN YOUR STAY:
✔️ Bath towels
✔️ Shower gel and shampoo
✔️ Towels for the pool
WHAT TO PACK:
✔️ Your passport and identification documents
✔️ A warm waterproof coat*
✔️ A ski jumpsuit*
✔️ Thermal tee shirts
✔️ A sweater or fleece
✔️ A hat or headband
✔️ A neckband or scarf
✔️ A pair of gloves
✔️ High socks
✔️ Ski tights
✔️ Ski mask
✔️ Ski goggles
✔️ Full spectrum sunblock made for skiing
Rental of ski/snowboard equipment is available at the Resort. This includes notably ski, snowboard, ski poles, boots, helmet. A Boutique is available for purchase of the above products onsite.
*Available for rental at the Resort
Your departure
§ Kindly note that check-out time is at 10 am, and we kindly request that you vacate your room by then.
§ Don't worry about your bags! We provide a convenient luggage room where you can securely store your belongings
§ Enhance your departure experience with our all-inclusive package, which includes a satisfying lunch before you bid farewell. We understand that time constraints may arise, so if you need to catch a flight, we are pleased to offer a convenient take-away option. Rest assured, we've got your culinary needs covered, ensuring you leave with a delicious meal to fuel your journey.
§ Please be aware that your ski pass is no longer active.**
*Available at most of our Resorts
**At ski resorts in Asia, ski pass is valid on the day of departure.
Our recommended resorts
Kiroro Peak
Japan
The Valmorel Chalet-Apartments
France
The Grand Massif Samoëns Morillon Chalet-Apartments
France
Head off to the sun with peace of mind
Curious about what awaits you on your first day in the sun? Here are some tips about how you can prepare for your arrival. Count on us to help you make the most of your first day and create unforgettable memories on your sun-filled getaway.
Your arrival
If you have booked a stay without transport, we can arrange your transfer from the nearest train station or airport to the Resort (At extra cost).*
When you arrive at the Resort from 3pm, our G.O® team will welcome you with a smile.
If you arrive early, lunch can be provided*.
At the Resort reception, you will collect your Club Med digital wristband (or Club Med Pass*) which will serve as your room key and as a means of payment for additional services. You can enter your bank details in your customer account before your stay or on arrival at the Resort so you can use your wristband throughout your stay.
Sign into your account or download the My Club Med App so you can find the Easy Arrival forms. These allow you to prepare for check-in before you arrive.
*At extra cost for booking without transport.
Registration
Experience stress-free registration at Club Med!
From private sports lessons to the kids' club activities, you can easily book everything you need at the Resort, and it's quick, especially if you have taken advantage of our convenient Facilitate Your Arrival service by pre-registering. This is just one example of the Club Med difference, ensuring that you can start enjoying your holiday from the very moment you arrive at the resort!
Restaurants & drinks
Indulge in a truly all-inclusive experience where all your meals are thoughtfully included: from delightful breakfasts, sumptuous lunches, and delectable dinners to satisfying snacks throughout the day.
Enjoy a range of dining options that cater to every taste:
§ Varied buffets: Immerse yourself in the diverse offerings of our varied buffets, featuring an enticing blend of traditional cuisine, international flavors, and tantalizing specialties.
§ We accommodate a variety of dietary requirements: Simply reach out to a member of our team, and they will be more than happy to provide the necessary support and guidance.
§ Restaurants with table service: For those seeking truly memorable moments, our restaurants with table service offer an elegant ambiance and impeccable service, ensuring an extraordinary dining experience
§ The Gourmet Lounge*: Experience the charming ambiance of The Gourmet Lounge, where you can savor a late breakfast, enjoy a delectable snack, or indulge in an evening set menu. Rest assured, a cozy atmosphere is guaranteed, adding an extra touch of magic to your dining experience.
To quench your thirst and satisfy your cravings, our Resort bar is at your service, offering an extensive selection of drinks along with delightful sweet and savory treats at key moments throughout the day.
*Availability depends on the Resort
Your departure
Kindly note that check-out time is at 10 am, and we kindly request that you vacate your room by then.
Don't worry about your bags! We provide a convenient luggage room where you can securely store your belongings
Enhance your departure experience with our all-inclusive package, which includes a satisfying lunch before you bid farewell. We understand that time constraints may arise, so if you need to catch a flight, we are pleased to offer a convenient take-away option. Rest assured, we've got your culinary needs covered, ensuring you leave with a delicious meal to fuel your journey.
*Available at most of our Resorts
Our favourite summer holiday destinations
Kani
MALDIVES
La Plantation d'Albion Club Med
Mauritius
Cefalù
Italy
Punta Cana
Dominican Republic
Village - Your home away from home.
"Village" is what we sometimes call our resorts because they're so private, safe, and intimate - and also due to the sense of community and family among our guests.
Chief of Village - The Orchestrator
Is the resort manager who oversees the on-site team and day-to-day affairs of the resort. You will sometimes also hear G.O.'s refer to them as "Chef de Village".
Great Members - a.k.a "G.M."
The term "G.M." is loosely translated from the original French as "Gracious Members" but we more commonly use the term "Great Members" to refer to our amazing guests.
Gracious Organizers - a.k.a "G.O."
This is what we call our on-site resort staff, who are considered the heart and soul of the Club Med experience. They will keep you entertained with exciting programs, activities, and events.
Crazy Signs - Get ready to dance!
Crazy signs are our choreographed dance numbers that are easy to learn and fun for everyone. They're a unique part of Club Med's festive spirit that you may participate in. Just ask a G.O. to teach you!
