Guidance for your departure

Please note that our cancellation policy has been updated, effective March 19, 2025, for new bookings made on or after this date. For more details, please the Terms & Conditions below.
Terms & Conditions (domestic travel)
Domestic cancellation policy
Health check form

If you were to book your flights separately, we can also arrange your transfers (at extra cost).
*Bookings must be made at least 14 days prior to the departure date. If you book our transfer service, please complete your transport details in your customer account by 14 days prior to the departure date.

Club Med shared counter located between arrival gates 4 and 5, level 1F (JAL arrival area)

Upon arrival, head to registration location above. We ask our guests to meet up again at the registration desk 15 minutes before departure time.
*Luggage cloak is not available at the registration desk.

Please note that waiting time for your transfer from the airport to the resort may be up to 120 minutes.

Airport map and meeting point

Please note that our cancellation policy has been updated, effective March 19, 2025, for new bookings made on or after this date. For more details, please see the Terms & Conditions below.
Terms & Conditions (overseas travel)
Overseas travel cancellation policy
Health check form

If you were to book your flights separately, we can also arrange your transfers (at extra cost).
*Bookings must be made at least 14 days prior to the departure date. If you book our transfer service, please complete your transport details in your customer account by 14 days prior to the departure date.
For Bintan air package
For Bintan ferry package
For Phuket / Bali / Cherating Beach
For Maldives
Lyon Airport
Geneva Airport