Kiroro Grand Japan

I had the most incredible stay at Club Med! From the moment we arrived, the staff greeted us with warm smiles and genuine hospitality. Every interaction felt personal and heartfelt, making us feel truly valued as guests. The resort itself was stunning—beautifully maintained with breathtaking views and a wide variety of activities (e.g. mountain board, yoga and aqua gym) for every age and interest. A special thank you to the incredible G.Os (Berfin, Intho, Nico, Fede, Andrew, Azurah, Lucky, Sergey and Tanjung) who made our stay unforgettable. They remembered our names, celebrated our honeymoon with us, and went above and beyond to make every day feel extraordinary.

I was looking for some time to disconnect and recharge the batteries and Kiroro Grand turned out to be the perfect place for that! 5 days immersed in the lush Hokkaido mountain’s greenery or exploring nearby places (car is a good plus for independent excursions) and job done! Really would like to mention the super energetic Club Manager Merlin and her amazing team for finding the right balance between engaging guests and leaving them space when needed to. And of course GO Berfin for taking care and being supportive on any small detail, it really makes the difference! Fred and his tennis academy crew: it doesn’t happen very often to have a chance to train with an ATP pro as a coach and it was for sure my best tennis since many many years ago! A special mention also to Ai for sharing even in front of a drink all the sports activities available at the club and to Matthew the yoga instructor: classes definitely recommended. If you are looking for a spot to decompress in summer after months in the office, Kiroro Grand is the place!

I am writing to express my heartfelt gratitude for the incredible support my family and I received from your team during our recent visit to Club Med Kiroro Grand.

Your staff provided us with exceptional assistance and friendliness.
Many of the GO were very approachable and comforting, encouraging us to enjoy. Their sense of responsibility in passing guests' concerns to their colleagues was truly admirable.

Staff's efforts in communicating with us made a significant difference during our stay.

Every GO was incredibly helpful, providing a warm welcome and outstanding service. They were more than happy to take your feedback, including improvement points, and tried to follow up.

I liked the neatly arranged room with a view of the mountain, and the bed was comfortable. And also, there were lots of In & outdoor activities with an expert GO who can give you an excellent experience even if it's your first try.

I'd like to extend my special thanks to :
Mia, Tanjung, Fin, Alan, Yonee, Joa, Sam, Frederic, Josh, Minami, Lucky, Perla, Jimmy, GO of teens club, and Merlin(GM)

Our family had a wonderful experience and looks forward to returning in the future.

Thank you once again for your exceptional service.

We've already been to Clubmed Sahoro, Tomamu and Okinawa, but Kiroro felt really special, thanks to the great GOs there! Everyone was kind and cheerful, including the Chef de Village Merlin, who came to say hello in person when we arrived, and was always paying attention to us. To my surprise there were a lot of brazilians GOs, who made my stay so great, in special Bruno, Gabriel, Will, and others too, sorry im so bad for remembering names! Also special thanks to Kensei from the sports team, Kyle from the miniclub, everyone from the bar (thanks for the caipirinha!), the yoga teacher, and many others.
Hope to come back soon!

Love Kiroro grand!!!! They provide many different activities that you can do everyday. For example, cycling, power walk, mountain board, aqua gym. Their GO’s are all very friendly and welcoming. They also have shows later the day which is very entertaining and great to spend some time in the theater. Definitely recommend for people who want to relax, and spend time with family and friends.
Thank you Jen for your service and your hospitality during our stay! Always checks in with us and making sure everything goes well. Thank you Tanjung for teaching us mountain board and creating so much laughter during our stay!